Emergency Vets in Newtownabbey

## Summary Glenburn Veterinary Surgeons is a group of three veterinary practices (as described on its website). The clinic is set up for routine small‑animal care (cats, dogs and other small animals) as well as urgent presentations: recent reviews describe being seen quickly for weekend emergencies, with diagnostics such as X‑rays used for a painful cat. The website also flags preventative care options via a Pet Health Club® Plus plan that includes consultations. Owners’ experiences in reviews are mostly positive about access and handling—getting appointments when needed, a “large reception area,” and staff taking time to keep a first visit low‑stress for a nervous dog—but there are also sharply negative accounts around cost and being asked to pay before treatment, and one detailed complaint about a rushed/unsupported diagnosis with no tests offered. ## Services Based on the website summary and reviews, Glenburn Veterinary Surgeons provides: - Routine preventative care: vaccinations and microchipping - Dentistry (details of procedures not specified) - Surgical procedures (types not specified) - Small‑animal veterinary care for cats, dogs and other small animals - Emergency/urgent care is referenced in reviews (e.g., Saturday dog emergency; emergency cat case handled quickly), including diagnostic imaging (X‑ray mentioned) ## People - **Reception team**: Mentioned repeatedly as a standout, including being “excellent,” “really friendly,” and helpful on the phone even in a complaint about payment-before-treatment. - **Andrew (vet, role implied by review)**: Named in one negative review describing him as “not personable or empathetic,” giving a serious “neurological” conclusion after a brief exam without explaining it or offering scans/tests; the owner reports another vet later disagreed. ## Reviews **4.8 stars from 314 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast help in urgent situations**, including weekend emergencies; one owner says their cat in significant pain received an X‑ray and “all necessary care” and improved quickly. - **Reception and front‑of‑house experience is frequently called out** (helpful phone manner, friendly welcome, making owners feel at ease). - **Handling anxious or high‑energy pets**: owners mention staff being calm and “firm” with a scared/hyperactive cat, and taking time to make a nervous dog’s first visit stress‑free. - **Cost and payment expectations are contested**: one review says “reasonably priced,” while others complain of “extortionate prices” and describe being refused help unless payment was made first. - **Clinical thoroughness concerns appear in a minority of reviews**, including one detailed account of a serious diagnosis given without tests or explanation and no follow‑up action reported after the owner contacted the practice.