Glenburn Veterinary Surgeons

Glenburn Veterinary Surgeons operates as a group of three practices and provides routine care for cats, dogs and other small animals, alongside urgent appointments. The practice also offers preventative care through its Pet Health Club® Plus plan, which includes consultations. Recent feedback is mixed: many owners praise easy access, friendly staff and calm handling, while some detailed complaints raise concerns about costs, communication and elements of treatment.

Services

•Routine small-animal care for cats, dogs and other small pets.
•Preventative care, including vaccinations, microchipping and the Pet Health Club® Plus plan.
•Dentistry and surgery, with reviews also mentioning neutering.
•Urgent and emergency appointments, including weekend cases; owners describe quick help for pets in pain, including a Saturday dog emergency and fast treatment for a cat that needed an X-ray and follow-up care.
•Diagnostics and supportive treatment mentioned in reviews include blood tests, ultrasound scanning, X-rays and drips.
•Handling of nervous or difficult patients is a recurring theme, with owners mentioning gentle care for an elderly timid cat, a nervous dog who stays calm at visits, and generally kind handling from the team.

Pricing

No published pricing information is currently available for this clinic.

People

•Reception team: frequently praised for being friendly, helpful and welcoming.
•Tierna: named positively by one owner, who thanked her for reception support.
•Stephanie: named positively by one owner after a recent cat visit.
•Tara: described by one owner as knowledgeable and kind during a cat consultation.
•Andrew: named in an older negative review about diagnosis, communication and empathy.

Reviews

Glenburn Veterinary Surgeons has 4.7 stars from 334 Google reviews.

•Positive reviews often mention friendly, caring staff, with owners saying appointments are easy to arrange and pets are seen promptly.
•Several owners highlight calm, gentle handling, especially with nervous dogs and older or timid cats.
•Emergency and urgent care remains a strong theme, with praise for fast help in painful or weekend situations.
•A smaller number of detailed negative reviews raise concerns about high bills, disputed diagnoses, payment expectations, communication, and one poor post-operative experience.

Reviews for Glenburn Veterinary Surgeons

Note: Showing the 10 most recent Google reviews out of 334 we track in total. Recent reviews may not be representative of overall sentiment.

Sophie McGuinness-Metcalf

1 month ago

My dog was neutered here a few weeks ago, during which he was given medication that I had requested he not be given, as he has taken severe reactions to similar medicine before. He then proceeded to spend the next week violently vomiting and excreting blood and lost almost 5 kg. The vets were far from apologetic or remorseful for his condition. It took 4 different vets over the course of several days to give my dog something that would stop him passing blood and begin eating again. The older receptionist with the glasses then assured me that regardless of it being their fault she would charge me no matter how many times I had to keep coming back with my sick dog. Upon consultation with a different veterinary practice I have also now found out my dog wasn't stitched properly and he now has to have the stitches removed by another vet.

Carol Kennedy

Great team and very pleasant staff Really look after herbie well Herbie loves all the ladies x

Marcella Joss

I have been bringing my animals to Glenburn Vets 26 years now, friendly, caring and professional staff always. My cat Ruth was attended to on my recent vist, she is doing great. A big thank you to Receptionist Tierna and Vet Stephanie 🐈🐾

Niamh

Glenburn Veterinary surgery is brilliant. It’s very easy to make an appointment, staff are very friendly. The surgery was clean and we were seen promptly. The vet ( Tara) who was treating my cat was very knowledgeable and kind and I thought the price I paid was reasonable.

Linda Masterson

2 months ago

I am very happy with the service I receive.The staff Receiption ,Nurses and Vets are helpful. Tilly is a nerveous dog but she is calm when she visits Glenburn.

Geoffrey Carson

7 months ago

Jason Brown

Jah Wobble

8 months ago

Great vets always very kind gentle and thorough with my elderly timid cat

Darren Hawthorne

9 months ago

Stephen Jenkins

I took my dog here, after 3 visits and at least 3 different diagnosis and almost £1500 she was worse. It went from stomach problems, calcified bones ( that they said needed an £8000 MRI and a £10000 operation ) to kidney disease and other diseases I didn't understand. I left her in one morning shaking in agony, they took bloods, had her on a drip then phoned asking permission to do an ultrasound scan as she had high red blood cells and it could be kidney disease... turns out all greyhounds have high red blood cells counts that is exaggerated by stress ( she was at the vets on her own ) and dehydration ( she was panting all day ). I said no, they said ok your bill so far is £300, I said I'd call and collect her but when I got there the bill was now £530, when I asked why they said she needed another drip as she was very stressed and dehydrated... after being told by the receptionist how good she had been and getting plenty of rest. After all this took her to glengormley vets who told me she has age related bone issues in her neck that needs nothing more than pain relief, which was half the price of them than glenburn, and she's been fine ever since... Places like this should be closed, it's no wonder the government are trying to intervene and investigative documentaries are being made about their shady practices.