Glenburn Veterinary Surgeons – Vets in Newtownabbey
Clinic Overview
Glenburn Veterinary Surgeons operates as a group of three practices and provides routine care for cats, dogs and other small animals, alongside urgent appointments. The practice also offers preventative care through its Pet Health Club® Plus plan, which includes consultations. Recent feedback is mixed but leans positive overall, with repeated praise for fast access, calm handling and friendly reception staff, alongside some sharper complaints about costs, payment expectations and inconsistent diagnoses.
Glenburn Veterinary Surgeons operates as a group of three practices and provides routine care for cats, dogs and other small animals, alongside urgent appointments. The practice also offers preventative care through its Pet Health Club® Plus plan, which includes consultations. Recent feedback is mixed but leans positive overall, with repeated praise for fast access, calm handling and friendly reception staff, alongside some sharper complaints about costs, payment expectations and inconsistent diagnoses.
Services
- •Routine small-animal care for cats, dogs and other small pets.
- •Preventative care, including vaccinations, microchipping and the Pet Health Club® Plus plan.
- •Dentistry and surgery, though specific procedures are not detailed here.
- •Urgent and emergency appointments, including weekend cases; reviews mention quick help for a painful cat, with an X-ray and follow-up care, and a Saturday dog emergency that left a strong impression on the owner.
- •Handling of nervous or difficult patients is a recurring theme in reviews, with owners mentioning gentle care for an elderly timid cat, calm handling of an anxious collie, and staff helping make a first visit less stressful for a large dog.
Pricing
No published pricing information is currently available for this clinic, although reviews are mixed, with some owners calling it reasonably priced and others describing costs as high.
People
- •Reception team: repeatedly praised for being friendly, helpful on the phone and welcoming in person.
- •Andrew: named in one negative review about a disputed diagnosis and concerns around communication and empathy.
Reviews
Glenburn Veterinary Surgeons has 4.7 stars from 316 Google reviews.
- •Many owners praise the practice for kind, gentle and thorough care, including with older or timid pets.
- •Urgent access stands out in several comments, with positive reports of quick help in emergency situations, including weekend appointments.
- •Reception staff and general handling are mentioned often, especially for making owners and anxious pets feel more at ease.
- •Negative comments focus mainly on costs, payment-before-treatment concerns, and confidence in diagnosis, including a small number of detailed complaints about changing explanations or limited communication.
